- Once you have selected the product you are interested in, choose the desired quantity of items to buy and click on “Add to Cart” to add the product to your shopping cart. Then you can continue shopping or proceed to checkout. When you are ready to checkout, click on “Checkout” and you will be guided through the purchase process.
- In Checkout Method you can log into your existing account or create a new account. Checkout as guest is also available. You will then proceed to Billing Information. Fill the required fields or check that your account information and shipping address are correct
- Check the number of items to buy, shipping information and final price before you proceed to payment.
- You will be redirected to Payment Gateway to finish your purchase.
- Once the order is placed, you will receive an email with your order information.
- From then on, you will be able to check your order status in “My Account” area, except you have selected to “Checkout as Guest”.
Help
El Casco buying guide
Europe
Shipping fee: €9.50
Free shipping on orders over €75.
North America
Shipping fee: €14.50
Free shipping on orders over €75.
Asia, Oceania, Central and South America, Africa
See the table below for details on shipping rates.
For orders consisting exclusively of spare parts, the shipping fee is €15.
| Country | Shipping fee | Orders over €500 |
| Armenia, Australia, Azerbaijan, Cuba, Egypt, French Guyana, Georgia, Kazakhstan, Kyrgyzstan, Morocco, New Zealand, Nigeria, Turkey, Turkmenistan, Uzbekistan | €50 | Free shipping |
| Anguilla, Argentina, Bahamas, Bahrein, Barbados, Brazil, Cayman Islands, Chile, Costa Rica, Grenada, Guyana, Jordan, Lebanon, Oman, Pakistan, Puerto Rico, Qatar, Saudi Arabia, St. Kitts, Suriname, Turks & Caicos, United Arab Emirates | €45 | Free shipping |
| Bangladesh, Bhutan, Brunei, China, India, Israel, Japan, Myanmar, Nepal, South Korea, Sri Lanka | €40 | Free shipping |
| Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Mexico, Philippines, Singapore, Taiwan, Thailand, Vietnam | €35 | Free shipping |
You can make your purchase securely using the following payment methods:
PayPal
Credit or debit cards
We accept VISA, Mastercard, and American Express.
General Conditions
- The delivery times will be from the departure of the orders from our warehouse.
Delivery Times
- Spain: For the Peninsula and Balearic Islands, the delivery time is 24 to 48 hours after dispatch. For Canary Islands, Ceuta, and Melilla, the delivery time can be longer than 7 days after dispatch.
- Countries in Europe: 4 days.
- North America: 1 week.
- Asia, Oceania, Central and South America, Africa: 1-2 weeks.
Spare Parts
- We will do our best to deliver your spare part as quickly as possible. However, the delivery time for spare parts may take up to 15 days from the date of purchase.
Special Periods
- During special periods such as August and Christmas, delivery times may be delayed. Please consider to anticipate your purchase to avoid any inconveniences.
- You can return products purchased on the website within seven (7) days following the day you receive the product. Please note that personalized products can not be returned.
- Return shipping costs are borne by customer.
- Product must be returned in perfect condition within the original box, including all its accessories and documents. Customer is responsible to ensure that the product reaches El Casco safely and is not damaged or lost in transit.
- To start the return proccess of your product, please contact El Casco Customer Service at (+34) 943 78 82 78 and indicate your order reference.