Help

El Casco buying guide

Online purchase

  1. Once you have selected the product you are interested in, choose the desired quantity of items to buy and click on “Add to Cart” to add the product to your shopping cart. Then you can continue shopping or proceed to checkout. When you are ready to checkout, click on “Checkout” and you will be guided through the purchase process.
  2. In Checkout Method you can log into your existing account or create a new account. Checkout as guest is also available. You will then proceed to Billing Information. Fill the required fields or check that your account information and shipping address are correct
  3. Check the number of items to buy, shipping information and final price before you proceed to payment.
  4. You will be redirected to Payment Gateway to finish your purchase.
  5. Once the order is placed, you will receive an email with your order information.
  6. From then on, you will be able to check your order status in “My Account” area, except you have selected to “Checkout as Guest”.

Shipping costs

European Union / United States of America / Canada:

Shipping charges are included with the price.

Rest of World:

Shipping charges are included with orders over 500€. For any orders under that amount, shipping charges will be applied. Please consult the below table:

Zone 1 Zone 2 Zone 3 Zone 4
Country Cost Country Cost Country Cost Country Cost
Armenia
Australia
Azerbaijan
Cuba
Egypt
French Guyana
Georgia
Kazakhstan
Kyrgyzstan
Mongolia
Morocco
New Zealand
Nigeria
Turkey
Turkmenistan
Uzbekistan
50 €
Anguilla
Argentina
Bahamas
Bahrein
Barbados
Brazil
Cayman Islands
Chile
Costa Rica
Grenada
Guyana
Jordan
Lebanon
Oman
Pakistan
Puerto Rico
Qatar
Saudi Arabia
St. Kitts
Suriname
Turks & Caicos
U.A.E.
45 €
Bangladesh
Bhutan
Brunei
China
India
Israel
Japan
Myanmar
Nepal
South Korea
Sri Lanka
40 €
Cambodia
Hong Kong
Indonesia
Laos
Malaysia
Mexico
Philippines
Singapore
Taiwan
Thailand
Vietnam
35 €

Accepted payment methods

PAYPAL PAYMENT
DEBIT OR CREDIT CARD

El Casco accepts the following payment methods: VISA and MASTERCARD.

Estimated delivery time

  • Once the order is processed you will receive a confirmation email. Estimated delivery time indicated below counts once the order has been dispatched from our storehouse. For addresses in Spain (peninsula) and Balearic Islands: 24/48 hours.
  • For addresses in Canary Islands, Ceuta and Melilla delivery time can be longer than 7 days. If Correos Express service is selected, delivery time will be reduced to 3 or 4 days.
  • For addresses in European Union countries, Norway and Switzerland: 4 days. Please note that under certain circumstances (e.g. August or Christmas time) delivery may be delayed. Please consider to anticipate your purchases.
  • For addresses in Canada and USA: 1 week.
  • For addresses in the rest of the world: 1-2 weeks.
  • Spare parts will be shipped by standard post. Please anticipate a minimum delivery time of 10 days.
    The delivery times will be from the departure of the orders from our warehouses.
  • Orders placed from August 3 will be served on August 25.

Return policy

  • You can return products purchased on the website within seven (7) days following the day you receive the product. Please note that personalized products can not be returned.
  • Return shipping costs are borne by customer.
  • Product must be returned in perfect condition within the original box, including all its accessories and documents. Customer is responsible to ensure that the product reaches El Casco safely and is not damaged or lost in transit.
  • To start the return proccess of your product, please contact El Casco Customer Service at (+34) 943 78 82 78 and indicate your order reference.
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